Tuesday, 7 December 2010

Patient-centred care: improving quality and safety by focusing care

Patient-centred care: improving quality and safety by focusing care is a discussion paper from the Australian Commission on Safety and Quality in Health Care.

Based on national and international movements towards patient-centred policies in health care, (and taking into account Australia's health care system, with its mix of public and private sectors), various recommendations are outlined:

* Patient-centred care should be considered a dimension of quality in its own right.

* Nationally standardised patient survey tools should be implemented.

* Patient surveys should include questions specifically addressing patient centred domains

* Performance-based payments should include "improving patient care experience" as an indicator

* Data regarding patient care experience in health services should be made publicly available on the Internet.

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